Power-cycling a terminal

A proper restart fixes a surprising number of faults.

Why it helps

A power-cycle clears temporary glitches in the terminal's memory and forces it to reconnect cleanly. It's the first thing we'll ask you to try.

Hold the yellow key and the full-stop (.) key together for around three seconds until the screen goes dark and reboots.

If it's really stuck, power it off completely and, on a base-powered unit, unplug the base for thirty seconds before reconnecting.

Leave it on the home screen for a minute to find the network, then take a test payment. If it still misbehaves, call us.

Still need a hand?

A real person in the North East answers the phone — no queues, no scripts.

No connection on a Move terminal

Get an Ingenico Move portable terminal back online.

Contactless isn't working

Fix tap-to-pay when contactless and mobile wallets won't read.

Receipt printing problems

Sort out blank, jammed or missing receipts on your terminal.

Swapping a terminal battery

Replace the battery in a portable card machine safely.