No connection on a Move terminal
Get an Ingenico Move portable terminal back online.
Check your broadband first
Most 'no connection' messages are the internet, not the terminal. Try a website on your phone — if nothing loads, the line is the problem (see our broadband guides).
Return it to the base
Sit the Move back on its base or near your router for a stronger signal, then wait a moment for it to reconnect.
Restart the terminal
Hold the yellow key and the full-stop (.) key together for a few seconds to reboot. It will reconnect as it starts up.
Check the connection icon
A solid signal or Wi-Fi icon means you're back online. Take a test payment to confirm.
Still no link?
Call 0191 432 6588 — we can often fix it remotely, and swap the unit within 24 hours if it's faulty.
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