'Bad password' or login errors

What to do when the terminal rejects a password or passcode.

Re-enter carefully

Type the passcode slowly — it's easy to fat-finger a digit. Codes are case-sensitive where letters are involved.

There's a difference between the supervisor/menu passcode and a Wi-Fi password. Make sure you're entering the one the screen is actually asking for.

Too many wrong attempts can lock the menu for a few minutes. Wait, then try again with the correct code.

We don't recommend keeping the default. If you've lost your passcode, call 0191 432 6588 and we'll verify you and reset it securely.

Still need a hand?

A real person in the North East answers the phone — no queues, no scripts.

No connection on a Move terminal

Get an Ingenico Move portable terminal back online.

Contactless isn't working

Fix tap-to-pay when contactless and mobile wallets won't read.

Receipt printing problems

Sort out blank, jammed or missing receipts on your terminal.

Swapping a terminal battery

Replace the battery in a portable card machine safely.