Contactless isn't working

Fix tap-to-pay when contactless and mobile wallets won't read.

Position the card correctly

Ask the customer to hold their card or phone flat against the centre of the screen, not the top or the card reader slot, and hold it still for a second.

Check the amount

Contactless has a per-tap limit (currently £100). Anything above that needs chip and PIN — insert the card instead.

Try another card

If one card won't tap but others will, the issue is that card or phone, not your terminal.

Restart the terminal

A quick reboot clears most contactless glitches. If tap fails on every card after that, give us a call.

Still need a hand?

A real person in the North East answers the phone — no queues, no scripts.

Related guides

No connection on a Move terminal

Get an Ingenico Move portable terminal back online.

Read

Receipt printing problems

Sort out blank, jammed or missing receipts on your terminal.

Read

Swapping a terminal battery

Replace the battery in a portable card machine safely.

Read

'Bad password' or login errors

What to do when the terminal rejects a password or passcode.

Read