A Local North East Firm That Does The Unglamorous Bit Properly
Based in Birtley, we support a tight group of North East businesses with the systems that keep them trading — card payments, EPOS, broadband and phone, and the network behind them. Payments are just the surface; reliability is the job. And we're your neighbours, so we answer the phone.
What We Are Not
The big processors count on you never checking your statement. Fees creep up, contracts roll over, and good luck reaching a real person when something goes wrong. We started Chip & Pin Direct to do the exact opposite — honest pricing and a local team that actually picks up the phone.
What We Do
Grow Sustainably. Upgrade Smarter. Reduce Waste.
Everything we do comes back to one promise: if we can't save you money, we won't sell you anything.
“If we can't save you money, we won't sell you anything.”
Grow Sustainably
We help local businesses modernise at a pace they can afford — building systems that scale without waste or lock-in.
Upgrade Smarter
Newer isn't always better. We upgrade the kit that actually moves the needle — payments, EPOS, telecoms and the network behind them.
Reduce Waste
Our free rate review strips the padding out of your bills. If we can't save you money, we won't sell you anything — that's our war on waste.
Improve Customer Experience
Reliable systems and a real local person on the end of the phone — so your customers, and ours, get looked after properly.
Built For Local Businesses, By Local People
From our base in Birtley, we'd seen it too many times — cafés, shops and salons across the North East quietly overpaying month after month, tied into long contracts with providers who never picked up the phone. The statements were impossible to read and the fees never stopped creeping up.
So we built the kind of firm we'd want to deal with ourselves: transparent rolling terms, approvals within 5 working days, a 24-hour repair-or-replace service, and a real local person on the end of the line. We care about the whole system — payments, EPOS, telecoms and connectivity — not flogging one product.
It's why we back Review2Renew — the North East's movement for affordable business modernisation. No jargon, no waste, no nonsense — just a fairer way to run your business.
Birtley Based
A local team that knows your patch
Transparent Terms
Rolling terms, no lock-ins
Real Support
24-hour repair-or-replace service
Whole System
Payments, EPOS and telecoms
The Local Faces Behind Chip & Pin Direct
A small, tight-knit team based in Birtley — the same people who answer the phone, fit the kit and sort it when something goes wrong.
Jason
The Boss
Sales, installs and site engineer. The one out on the road getting kit set up and working properly.
Helen
Design, Marketing & Telecoms
Keeps the brand sharp and looks after the broadband and phone side of the business.
Dan
Technical & 2nd-Line Support
The technical brain — diagnosing, fixing and keeping every system reliable behind the scenes.
Tony
Office, Logistics, Admin & Billing
Runs the office, the logistics and the paperwork — so nothing slips through the cracks.
5-star rated by local businesses.
Real savings, real support, and a service people actually recommend.
Hundreds of North East businesses trust us with their card payments — because we treat them the way we'd want to be treated. Send us one recent statement and our free rate review will show you exactly what you could save.