Power & charging issues

Fix a terminal that won't charge, hold charge or turn on.

Check the cable and plug

Use the supplied charger — third-party plugs often don't deliver enough power. Try a different socket and make sure the connector is fully pushed in.

On base-charged terminals, dust on the metal contacts stops it charging. Give the contacts on the terminal and base a gentle wipe.

A fully flat battery can take a few minutes before the screen even responds. Leave it plugged in for fifteen minutes before deciding it's dead.

If a fully charged terminal drains fast, the battery may be worn — see 'Swapping a battery', or call us for a replacement under our 24-hour service.

Still need a hand?

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No connection on a Move terminal

Get an Ingenico Move portable terminal back online.

Contactless isn't working

Fix tap-to-pay when contactless and mobile wallets won't read.

Receipt printing problems

Sort out blank, jammed or missing receipts on your terminal.

Swapping a terminal battery

Replace the battery in a portable card machine safely.