Basic phone troubleshooting

Quick fixes for a VoIP phone that won't make or take calls.

Check it's powered and connected

Make sure the handset's network cable is firmly plugged in and the phone has power. No display usually means a loose power or network lead.

VoIP needs the internet. If your broadband is down, the phone won't register — sort the connection first (see our broadband guides).

Unplug the phone's power (and network lead) for thirty seconds, then plug it back in. It will re-register on start-up.

If the phone shows 'not registered' after a restart, call us on 0191 432 6588 from another line and we'll check the account.

Still need a hand?

A real person in the North East answers the phone — no queues, no scripts.

A guide to your VoIP phone

How your internet-based phone works and how to use it day to day.

Accessing your voicemails

Listen to, manage and set up voicemail on your VoIP phone.

The 'Bria' softphone guide

Use the Bria app to make business calls from your phone or computer.

TeamViewer support calls

Let our team connect remotely to help you faster.