Performing an acquirer reset
Re-sync your terminal with the bank when transactions won't go through.
When you'd need it
If payments are failing with bank-side errors (like MAC errors or 'unable to logon'), an acquirer reset re-establishes the link to your card processor.
Find the logon option
In the terminal menu, look for 'Acquirer', 'Logon' or 'Check-in'. Selecting it forces the terminal to reconnect to the bank and refresh its session.
Let it complete
Don't interrupt it — wait for a 'logon successful' or 'accepted' message. This usually takes a few seconds.
Prefer us to do it
If you're unsure, don't worry — call 0191 432 6588 and we'll run the reset remotely and confirm you're back online.
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