Reconnecting Bluetooth when it drops

What to do when your terminal loses its Bluetooth connection.

Check you're in range

Bluetooth has a short range. Bring the terminal back near its base — thick walls and other wireless kit can break the link.

On the terminal, go to Settings then Connectivity then Bluetooth, switch it off, wait a few seconds, then switch it back on.

If it won't reconnect, 'forget' the old pairing and pair again from scratch using our 'Pairing Bluetooth' guide.

Persistent drops can mean interference or a faulty base. Call 0191 432 6588 and we'll check it under our 24-hour service.

Still need a hand?

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