All Reasons
Reason 02
Local Support
A Real Local Person Answers The Phone
When something goes wrong with your card payments, the last thing you need is a national call-centre queue. We're based right here in the North East, and when you ring, a real person who knows your business picks up — and sorts it. One local number, no ticket queues.
5★
Average customer rating
North East
Based in the
1
Local number to call
What It Means
What this promise actually means for your business.
01
A North East based team, not an overseas call centre02
A real person answers the phone, every time03
One local number to call when you need us04
Support from people who know your name and your business05
No ticket queues and no being passed from pillar to post06
Help when you need it, not when a queue gets round to youWhat You Save
The waste and hassle this takes off your plate.
01
No time wasted on hold to a national call centre02
No lost trade while you wait for an issue to be resolved03
No re-explaining your problem to a different agent each time04
No stress when a terminal goes down mid-service05
No feeling like just another account numberWhat You Get
Exactly what you get when you switch to us.
01
A named local contact who looks after your account02
Fast answers from people who understand your trade03
Local knowledge of North East businesses like yours04
Support before, during and long after you switch05
A team that's genuinely on your sideWhy It Matters
Why it makes a real difference, day to day.
01
Problems get sorted quickly so you keep taking payments02
You build a relationship with people, not a portal03
Peace of mind that help is always one call away04
Advice you can trust as your business grows05
The kind of service you'll actually recommend to others