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Service Standards
3 min readWelcome to your broadband service
Everything you need to know now your broadband is live with us.
You're all set up
Your broadband is live and your equipment is connected. Your card machines, tills and phones all run over this same connection.
Your Wi-Fi details
Your network name and password are on the sticker on your router. Keep a note of them somewhere safe for connecting new devices.
Keeping it reliable
For the steadiest connection, keep countertop terminals plugged in by cable. If your broadband ever drops, your failover (if fitted) keeps payments going.
If something goes wrong
One number for everything — broadband, phones and card machines: 0191 432 6588. A real person in the North East answers, not a call centre.