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Service Standards
3 min readOur service standards & response times
What you can expect from us, in plain English.
Support
A dedicated local representative and direct-dial access — you speak to a real person in the North East, not a call-centre queue.
Repairs
24-hour repair or replace on faulty terminals as standard, with a faster response option available where you need it.
Approvals
New merchant accounts are typically approved within 5 working days, with a personal installation afterwards.
No lock-ins
Transparent rolling terms — no long contracts, no pressure, no nonsense.